Communications report

Creating communication reports

You can create reports that track emails, reminders and SMS messages sent to help you manage your practice.

Type of report

To create a report, select the type of report that you would like to create. You can create the following reports:

Communication reports available
Report type Description
Email View a list of all emails sent to patients, including invoices, reminders and one off emails
Reminders View the reminders that have been sent or that are scheduled to be sent by email or SMS
SMS View your patient responses to an SMS

Filtering reports by key parameters

You can filter the report to show key information, depending on the type of report you are running. Filters are shown after you select the type of report. Filters that are available for all reports include:

  • Date: select the date range for the report (e.g. selecting December 1 to December 31 limits the report to show appointments in December).
  • Patient: type the patient's name.

In addition to the above filters, you can also filter each report with report-specific filters, shown below:

  • Email Status: for example, sent, rejected or scheduled.
  • Email Type: you can choose to look for invoices, reminders or one-off emails.
  • By practitioner: select the practitioner about whom the report is being run. You can run the report for your whole practice by leaving this blank. If you are a sole practitioner the report is run solely for you.

Completing the report

Viewing an email report

After you have applied the relevant filters, click the Run button to create the report, which you can save, create an automatically repeating report as well as export or print.

Viewing the Email report

In addition to viewing all reminder and one-off emails sent from HealthKit, the Email report helps you confirm if an invoice has been sent. This can also be viewed from with a patient's invoice by clicking on the Email icon at the top right of the page.

Using this report, you can search for an individual patient or for all your patients. You can also look for particular email statuses, including sent, rejected and bounced.

Viewing the Reminder report

Viewing a reminder report

The Reminder report shows you if reminders have been sent for all of your patients. You can choose to search for reminders sent by SMS or email or both.

You can narrow the search down further by choosing sub categories, including Notification (for new appointments) or Reminder Two Ways.

Click here to read more about Reminder reports.

The SMS report

Receiving notifications

The SMS report shows you all your SMS messages that have been sent, received or or that failed to send.

All patient responses to sent SMS messages can be viewed in the Notifications tab, on your dashboard. If the notification has not been kept, you can view these responses by creating an SMS report and selecting the Status of Received.


How do I confirm that my reminders or emailed invoices are being sent (reminder report)?

This video shows how to run a reminder report for your reminders and emailed invoices as a whole, to confirm that reminders have been sent. Click here to see whether a specific reminder has been sent.