HealthKit: The Global Health Community Customer Support    |   1800 984 334


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  1. Which professions are able to use HealthKit?

    Any practitioner of any profession can use HealthKit. HealthKit is tailored specifically to your profession in your country, including GPs/physicians, medical specialists, allied health and complementary medicine providers.

  2. Is it for clinics, sole practitioners or large practices?

    HealthKit can be used in practices of all sizes and types, including sole practices, group practices, as well as large multi-profession, multi-location practice clinics.

  3. Do I need to install anything to use HealthKit?

    No! HealthKit is online software, so you do not need to install any software. All you need to do is login to HealthKit using your username and password known only to you.

  4. Can I use it on PCs or Mac computers? Can I use it on an iPad?

    You can use HealthKit on any computer, including PCs or Mac computers, as well as on iPads.

  5. How do updates happen?

    Updates to your HealthKit account happen automatically, so you do not need to install any updates or patches, and can just get on with using HealthKit.

  6. How secure is my HealthKit software?

    HealthKit is backed by bank grade security and 256-bit encryption. All information is encrypted and stored in a securely protected data centre with multiple backups in place. You nominate a unique username and password, which means your account is only viewable by you, or others to whom you grant secure access.

  7. Can a receptionist use the software in a group practice?

    Yes. A receptionist can use HealthKit, and manage appointments, invoices and payments across practitioners within a practice.

  8. Can I add a user after I sign up?

    Yes, you can add a practitioner or a receptionist any time and also assign their access levels.

  9. Can I print my diary?

    Yes, diaries, invoices and patient reports are all able to be printed.

  10. Does it have patient reminders?

    Yes, HealthKit provides text and email reminders to assist patients to keep track of their appointments. Email reminders are provided free of charge, and text reminders attract a small charge.

  11. How much do text reminders and payments processing cost?

    Text reminders cost 22 cents a text, and payments processing attracts a processing fee of around 2%, which also includes merchant service fees paid to Visa and MasterCard.

  12. Can I upload or scan documents onto my HealthKit software?

    Yes. You can upload Word and Excel documents, PDFs, photos and scanned documents to your HealthKit account, and save documents to patient profiles.

  13. Does my HealthKit software do financial reports?

    Yes. HealthKit completes your invoicing, billing and revenue calculations for you. You can also track your practice costs, and enable profit and loss reporting. HealthKit also calculates BAS accounts for Australian practitioners.

  14. I'm in Australia - does HealthKit do online Medicare claiming?

    Yes, HealthKit allows you to claim Medicare, bulkbilling and DVA rebates directly from Medicare and DVA. Medicare provides the rebate directly into your patients' accounts or your account (if bulkbilled) overnight.

  15. How do I invite a patient to join HealthKit?

    Inviting a patient to join HealthKit allows them to track their health and conditions between appointments and share the results with you and their whole care team. On their profile click the Invite button and your patient can use HealthKit as well.

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